American Samoa Telecommunications Authority WiFi Service Disclosures

Consistent with FCC regulations, American Samoa Telecommunications Authority provides this information about our WiFi service. This disclosure must include accurate information regarding ASTCA WiFi network management practices, performance characteristics, and commercial terms of its WiFi service, as required by paragraphs 218 – 223 of the Restoring Internet Freedom Order.

We welcome questions or comments about this information, including any questions about any portions that you do not understand. You may contact American Samoa Telecommunications Authority at 684-699-1121. You may also contact us via email at [email protected] and/or via our Social Media pages.

ASTCA WiFi Management Practices

Blocking. We don’t have any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices.
Throttling. We don’t have any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device.
Affiliated Prioritization. We don’t directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
Paid Prioritization. We don’t directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Congestion Management. ASTCA WiFi Service does not impose data limits for individual customers, however ASTCA WiFi Service does reserve the right to monitor traffic patterns and adjust network settings for short periods of time as may be necessary to ensure optimal bandwidth performance for all customers. In the unlikely event that users' aggregate demand exceeds the available capacity of the network and creates acute congestion, ASTCA WiFi service will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, ASTCA WiFi service bandwidth will be fairly allocated among subscribers without regard to the subscribers’ online activities or the protocols or applications that the subscribers are using. While acute congestion is occurring, subscribers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. ASTCA WiFi will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats. ASTCA WiFi network does not prevent or impede the use of any other product or service that its subscribers choose to access over their ASTCA WiFi service as long as the use of that product or service does not violate the service terms and conditions. ASTCA WiFi also does not favor or inhibit any applications or classes of applications except as described herein.
Application-Specific Behavior. ASTCA WiFi Service does not block or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
Device Attachment Rules. ASTCA WiFi service works with most IP enabled Devices such as tablets, smartphones and laptops, and other Internet compatible devices like game systems. If a customer or potential customer believes they have an unusual configuration, our customer service department will help determine if there is a compatibility problem.
Security.ASTCA WiFi Service engages in network management practices intended to address threats to its network and subscribers. ASTCA WiFi Services reserves the right at any time to act as needed to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to subscribers who engage in activity that violates the ASTCA WiFi Services Acceptable Use Policy and Terms and Conditions, including but not limited to activity that threatens to undermine the integrity of ASTCA WiFi’s network or services. ASTCA WiFi uses industry standard tools and generally accepted best practices and policies to prevent subscribers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities. Please notify ASTCA at 684-699-1121 or via email at [email protected] of any perceived network security or other Internet threats.

ASTCA WiFi Performance Characteristics

Service Description. A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications. ASTCA WiFi service enables a customer to connect an Internet-enabled device through a wireless connection. ASTCA WiFi access service enables subscribers to access all lawful content, applications, and services of their choice available on the Internet. No Internet service provider can guarantee a specific speed at all times – the actual speed a customer will experience while using the ASTCA Wifi depends on a variety of conditions. These can include the customer’s devices performance, the number of active users and applications on the ASTCA Wifi network, or the performance of the website visited. The ASTCA Wifi is a shared network, which means that our customers share upstream and downstream bandwidth.
Expected performance. We offer customers a single WiFi service at Best Effort level.
The speeds we identify for each Wifi Internet service level is the maximum upload and download speeds that customers are likely to experience. We provision our Wifi Access Points and engineer our network to deliver the speeds to which our customers expect from any publicly available Wifi service. However, we do not guarantee that a customer will actually achieve any specific speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more.
Latency is another measurement of Internet performance. Latency is a term that refers to the time it takes for information to travel between your computer and your Internet destination. High latency occurs when the time it should normally take for the information to make the trip becomes abnormally long. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. Most applications, such as email and websites, work well despite average latency. Highly interactive applications, such as multi-player games, do not work well with higher latency. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience. Our location, American Samoa, is far from typical internet destinations and a computer in American Samoa is expected to take at least 110ms to reach US sites.
Customer Speed Test. Customers may test service speeds using commercial speed tests available online, such as speedtest.net.
Suitability of the Service for Real-time Applications. ASTCA WiFi service is suitable for typical real-time applications, including messaging, voice applications, video chat applications, gaming (ASTCA WiFi customers may experience more lag than other players in USA and that can affect player performance), and Internet video. If users have questions about particular real-time applications, please contact ASTCA at 684-699-1121.

ASTCA WiFi Commercial Terms

Price. Prices for our WiFi service are available on the Wifi login portals signup page and on our website at this URL: https://www.astca.net/wifi-hotspot/
Usage-based fees/Data allowances. Not applicable.
Fees for early termination. Not applicable.
Fees for additional network services. Not applicable.
Privacy Policies. We collect and store information from many sources as it relates to providing and maintaining service to our customers. Individually identifiable customer information, including usage data obtained in our role as your Wifi Internet access service provider is only used to provide the service, improve your use of the service, manage our network, or as otherwise required or authorized by law. We do not disclose individually identifiable Wifi Internet access service customer or use information to third parties except: (i) as necessary to provide our Wifi Internet service and to manage our network; or (ii) in response to law enforcement requests, subpoenas, court orders, or as otherwise required or authorized by law. For more information on our additional broadband Internet access subscriber privacy policies, please visit our Subscriber Privacy Policy available at astca.net.
Redress Options.ASTCA WiFi has practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses. We welcome questions about our WiFi service.
End user complaints and questions. End users with complaints or questions relating to the WiFi Service or these disclosures should contact American Samoa Telecommunications Authority at 684-699-1121.
We will endeavor to answer questions promptly via email or voice.
For written complaints, we will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed.

FCC Notice. If a customer believes that these internet rules are not being followed, the customer may file an informal complaint at the Federal Communications Commission. To submit complaints to the FCC, you can contact the FCC by phone at 1-888-225-5322, online at https://consumercomplaints.fcc.gov

Updated 09/28/2018